Refund & Exchange Policy

Returns, exchanges, and refunds

Because lingerie and intimate apparel are hygiene-sensitive products, items sold by XXYX Lingerie are generally non-returnable and non-refundable.

Eligible issues

You may request an exchange within 7 working days of delivery if you receive a damaged item, a defective item, an incorrect product, or an incorrect size caused by our fulfilment error.

To request an exchange, contact us promptly with your order number and clear photographs or video showing the product, packaging, and issue. The item must be unused, unworn, unwashed, and returned with all original tags and packaging.

Not eligible

We cannot accept requests for change of mind, preference, fit selection, colour variation caused by screen settings, or items that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging.

Refunds

Refunds are not normally offered. If an eligible issue cannot be resolved through replacement or exchange, any remedy will be determined after inspection and in accordance with applicable law.

Cancellations

Cancellation requests may be accepted before dispatch. Orders cannot be cancelled after dispatch.

Contact

Email Riteek.choudhary@shrikrishnaenterprise.com or call +91 90247 92708.